Crystal has over 20 years of proven Lean experience in the automotive, beverage, and supply chain industries and she has a STEM Industry focus. Her client roster consists of Fortune 500/1000 Companies. Crystal has been formally mentored by Toyota Senseis and helped lead companies to award-winning results. The organizations she’s worked with have been recognized for operational excellence at the "Lean Enterprise Institute Summit" and "Industry Week Best Plant".
She has her B.S. in Industrial Engineering from Mississippi State University and earned her MBA at Samford University and is a Certified Six Sigma Black Belt. She is a fellow podcaster and the host of The Lead Lean Podcast on the IBGR Network
Here’s our guest Crystal Davis
Connect with Crystal:
Crystal’s Company The Lean Coach, Inc
Crystal’s Podcast The Lead Lean Podcast
Today’s guest is Skip Steward.
Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He has spoken both nationally and internationally.
Skip currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in my hometown of Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence. Skip is a co-host of one of my favorite podcasts Connecting the Dots. Here is our guest, Skip Steward
Connect with Skip on:
Today’s guest is Deondra Wardelle.
A visionary leader, entrepreneur, coach, and speaker, Deondra R. Wardelle specializes in empowering individuals and corporate groups through strategic visioning to achieve goals and sustain transformative change.
Deondra launched On To the Next One Consulting, LLC, to serve as a strategic partner, cultural change agent, and operational expert for clients. She works alongside business partners to assess, prioritize and address operational challenges. Her services range from facilitating strategy and alignment workshops to coaching leaders on diversity, equity, and inclusion principles; educating teams on the tenets of Lean and the Toyota Way, and creating affinity and employee resource groups - all designed to help partners
meet short and long-term business goals.
Deondra’s vision is to help organizations, groups, and individuals overcome obstacles and achieve their grandest visions and goals – one step at a time. This includes her current passion project the #RootCauseRacism movement, a global initiative to end systemic racism and advance social justice.
Connect with Deondra on:
ReSourced Retreat with Amy Mervak and Dorsey Sherman: Registration link: https://www.eventbrite.com/e/resourced-retreat-2022-reflect-reconnect-refocus-tickets-192298729677 Brochure and event details link: https://www.flipsnack.com/o2tn1/resourced-retreat-reflect-reconnect-refocus.html
February #RootCauseRacism™ Workshops & Webinars: message me at email@example.com or via LinkedIn to be added to the distribution list
Lean Frontiers KataCon 8: https://leanfrontiers.com/katacon8/
Lean Frontiers – Lean Coaching Summit: https://leanfrontiers.com/2022leancoachingsummit/
Today’s guest is Hugh Alley,
Hugh has a breadth of experience in helping organizations make measurable improvements in productivity, quality, and delivery, all of which improve profitability. He also helps people become better leaders. His work has been improving operational performance in manufacturing, services, and the public sector.
Hugh lives in Burnaby British Columbia and is very active in the continuous improvement and Kata community in the Cascadia region.
Hugh is the author of Becoming The Supervisor (Productivity Press, June 2020), a story focused on developing the core skills of front-line leaders.
Connect with Hugh on LinkedIn
Hugh’s Website BecomingTheSupervisor.com
Hugh’s Book Recommendations
Who: The A Method for Hiring by Geoff Smart and Randy Street
Get your copy of Hugh’s Book
Today’s guest is one of the kindest people I know and her name is Karyn Ross
Over the past years, our guest has noticed the devastating effects that failures of leadership and failures of kindness have resulted in all over the world. So she decided to do something about the problem. As well as writing a book about Kind Leadership and starting The New School for Kind Leaders, she’s the Founder of The Love and Kindness Project Foundation, a global registered public charity.
Karyn is also the co-author of The Toyota Way to Service Excellence: Lean Transformations in Service Organizations with Jeffrey Liker.
Connect with Karyn on LinkedIn
Today’s guest is Jeff Kaas
I’ve had several guests of the podcast encourage me that I needed to speak to our guest today.
When I reached out to Jeff about being on the podcast, he emailed me back and said, “Let’s chat first, I want to get to know you.” We ended up having one of the coolest conversations that I’ve had in my lean journey. I wish that I had pressed record and had that conversation to share but I’m really pleased to share our scheduled interview because Jeff is a leader that just leads in a different way and is one of the most humble company Presidents that I have ever met.
Jeff is President of Kaas Tailored a company that focuses on upholstery solutions and design services and also now produces PPE in Mukilteo, Washington. In the mid 90’s they were offered to learn Lean from an airplane manufacturer in Washington. That led them to take one of the first of several learning trips to Japan that transformed the way Kass Tailored approach their people and work in their company and how they teach other companies to do the same.
Now several decades later they are doing incredible work and have a team that is “committed to creating a culture of continuous improvement so that our workplace can be one of joy and learning.”
Here’s our guest Jeff Kaas.
Connect with Jeff on LinkedIn
Learn more and virtual experiences that Jeff’s company offers
Today we are going to do something different.
Today’s guest is Jamie Flinchbaugh. Jamie was the second guest on The Lean Leadership Podcast. You probably know Jamie from The Hitchhiker’s Guide to Lean or some of the other publications that he has written in from time to time. He is also the co-host of Lean Whiskey Podcast with Mark Graban.
Jamie has helped purpose-driven leaders craft effective, resilient organizations at over 300 companies, leveraging more than 30-years of experience and helping build over 20 companies. Jamie has helped leaders across a wide spectrum of industries including healthcare, utilities, technology, consumer products, and professional services, including Harley-Davidson, Intel, Mars, Amazon, Crayola, Fidelity, Whirlpool, among many others.
Jamie is the type of person in our industry who exhibits great lean principles and the type of leadership that I try to emulate in my work every day. He is someone who has often offered valuable advice to me in my lean journey. If you would like to hear Jamie’s story about his lean journey and his setbacks and successes you can check out Episode 2 of the podcast.
Today we are going to talk about Jamie’s soon-to-be-released book People Solve Problems: The Power of Every Person, Every Day, Every Problem. Jamie was generous to share with me an advanced copy and today we talk about the book, the process around why he wrote this book, and some of the lessons and reflections from authoring his second book. I think when you hear our conversation you will understand that this isn’t just another book about lean.
Here’s our guest Jamie Flinchbaugh.
Connect with Jamie on LinkedIn
Jamie’s Company: JFlinch
Previous Podcast Episodes with Jamie:
Today’s guest is Allison Greco
Allison is the Founder of Continuous Improvement International whose mission is to cultivate a passion for continuous improvement and drive the adoption of continuous improvement culture as the key to organizational success. They provide a fresh, modern professional society for continuous improvers and process improvers. They provide support to individuals and teams through member services and their Virtual Program Office.
Allison is a professional engineer by trade and got her start with Lean while working on the railroad and has worked with a variety of industries including energy and utilities and the federal government.
She is a certified Six Sigma Blackbelt and proud Oklahoma Sooner where she earned both her B.S. in Industrial Engineering and her MBA.
Connect with Allison on LinkedIn
Allison’s Company: Continuous Improvement International
Today’s guest is Patrick Adams
Patrick Adams is the author of the best-selling book “Avoiding the Continuous Appearance Trap.” He is an international speaker, coach, and consultant. Patrick has been delivering bottom-line results through specialized process improvement solutions for over 20 years. He's worked with all types of businesses from private, non-profits, government, and manufacturing ranging from small businesses to billion-dollar corporations.
Patrick is a proven leader and a highly experienced consultant with a specific niche focus on organizational strategy and leadership development which brings a uniquely human approach to sound team-building practices; creating consensus and enabling empowerment. He motivates, inspires, and drives the right results at all points in business processes.
Patrick is also the host of the Lean Solutions Podcast, which you should listen to as well.
Connect with Patrick on LinkedIn
Connect with Patrick’s Company: Patrick Adams Consulting
Patrick’s Podcast: The Lean Solutions Podcast
Patrick’s Book Recommendation: Learning to Lead, Leading to Learn: Lessons from Toyota Leader Isao Yoshino on a Lifetime of Continuous Learning by Katie Anderson
Today’s guest is Art Byrne
You can’t study Lean and Continuous Improvement for long without coming across the name Art Byrne. Art’s roll up your sleeves, go to Gemba approach for improvement has been well documented in Jim Womack’s book Lean Thinking and in Art’s own books The Lean Turnaround and The Lean Turn Around Action Guide.
Art shares his story and the results of his lean journey from starting at GE to Danaher, and on to Wiremold and private equity. The title of our podcast is the Lean Leadership Podcast and I can’t think of any other individual who personifies an understanding of lean as a long term growth strategy and leadership by demonstrating that the CEO can have the most profound impact on unlocking the unlimited potential of enabling employees to solve the problems they face every day.
Today is a treat and I’m pleased to introduce Art Byrne
Today’s guest is Bob Rush
Bob Rush has more than 40 years of manufacturing experience in the High Technology segment, working with products ranging from disk drives and computers to lasers and finally to electric vehicles. He has a curiosity-driven personality, loving to learn new things. He has held roles ranging from shipping clerk to VP of Operations. His personal lean journey began with an introduction to Kaizen through the Shingijutsu consulting firm more than 25 years ago. He has applied those lessons learned and has spread the love of lean as much as possible.
Bob Is presently doing some consulting work but spends more time on mentoring/advising the next generation of lean leaders. He has been active on LinkedIn and frequently posts one of his semi-amusing pieces called Lean Observations of an old guy.
Bob lives in Murfreesboro, TN with his wife and youngest son, with 3 older sons living their own lives. His time is mostly spent recently with his dogs, Cali a 9-year-old Golden Retriever rescue, and Apollo a 4-month-old Golden Retriever dynamo.
Connect with Bob on LinkedIn
Links to Mark Graban's Work
Today’s guest is Julie Simmons,
I’m really excited about our guest today. I was lucky enough to interview both Tracy Defoe in episode 53 and Gemma Jones in episode 54 and they talked about Kata Girl Geeks, which if you haven’t checked it out yet, is an awesome community of women who are growing and learning together. Both Tracy and Gemma both suggested that I reach out and talk to our guest today Julie Simmons and I’m glad I did.
Aside from recently being voted volunteer of the year for 2021 for Kata Girl Geeks, Julie currently works with her husband Scott as part of the Scott Wade Simmons & Associates, LLC providing leadership coaching and training in Strategy Development and Deployment, Leadership Development, and the Improvement Kata & Coaching Kata. Julie’s passion is helping others develop their skills, capabilities, and confidence to solve complex challenges in their organizations using scientific thinking. Julie has had the honor to be a frequent speaker and presenter at KataCon.
Folks in the Portland, Oregon & Vancouver, Washington area are familiar with Julie’s 15 years of leadership at the Northwest High-Performance Enterprise Consortium. Prior to that, she worked for The Boeing Company for 14 years in various roles including her work as a manufacturing process analyst where she became a Certified Accelerated Improvement workshop leader and supported several Shingajitsu led kaizen events.
Julie’s passion for helping others really shows through. I am sure you will enjoy this conversation as much as I did. Here’s our guest today, Julie Simmons.
Connect with Julie on LinkedIn
Connect with Julie and Scott’s Company CSquaredV
Connect with Kata Girl Geeks
In every episode, I ask our guest to share with us a favorite quote or mantra from a leader and why they chose that quote. In episode 44 Jamie Parker shared a quote from our guest today, Matt Whiat. I reached out to Matt and asked him to be a guest on the podcast and I’m glad that he accepted.
Matt is the Founding Partner at the Champman & Co Leadership Institute whose parent company is Barry-Wehmiller, well known for combining people-centric and lean thinking. In his role at Chapman & Co, Matt draws on over 20 years of leadership experience as a former military officer, helping organizations create cultures that put people and business in harmony. Chapman and Co believes culture drives organizational outcomes. In other words, culture doesn’t eat strategy for breakfast; it feeds it breakfast (and every other meal!). They help build an organization and/or team culture intentionally to deliver deliberate outcomes.
Connect with Matt on LinkedIn
Connect with Chapman and Co. on Twitter
Chapman & Co. Leadership Institute Website
Chapman & Co. Resources
Today’s guest is Paul Critchley,
Paul Critchley is a recognized thought leader on employee engagement and continuous improvement and has helped businesses around the world achieve greater levels of success through the application of Lean techniques. A frequent speaker, he has keynoted at numerous corporate events, as well as at international conventions such as AME’s annual Lean conference and at OpEx Week.
He’s also the host of “The New England Lean Podcast”, a weekly show that features management thought leaders, TED speakers, world-renowned authors, and university professors. Paul is also a regular writer and contributor to publications such as Industry Week and Quality Magazines.
Paul is a former Board Member of the Northeast Region of AME, holds a B.S. in Mechanical Engineering, a M.S. degree in Management, and a M.S. in Organizational Leadership. He is a proud supporter of CT’s “Skill up for Manufacturing” program. He is passionate about Lean and creating organizational cultures that are sustainably engaged.
He co-authored his first book - The Whole Professional, A Collection of Essays to Help You Achieve a Full and Satisfying Life to bring a fresh perspective on Work/Life Balance and how individuals and organizations can work together to achieve greater levels of attainment.
Connect with Paul on LinkedIn
Connect with Paul on Twitter
Paul’s Company New England Consulting
Paul’s Podcast The New England Lean Podcast
Quest For The Dawn - Shoji Kimoto
Today’s guest is Gemma Jones.
Gemma started her career studying Mechanical Engineering. She quickly discovered the world of Continuous Improvement and spent 20 years working to improve processes and systems within various manufacturing industries including Automotive, Pharmaceutical, Dairy, Cosmetics & Toiletries, Food, and Medical Devices. She has been a CI Manager numerous times and an Operations Manager running a factory of over 500 people.
In 2018, Gemma left the world of employment to establish her own business, SPARK Improvement, aiming to switch on as many lightbulbs as possible. Her mission is to help organizations be the best they can be, through a combination of Lean Thinking, Toyota Kata, Visual Facilitation, and Experiential Learning.
Gemma is based in Cheshire in the UK.
Connect with Gemma on LinkedIn
Connect with Gemma on Twitter
Gemma’s Company Spark Improvement
The Coaching Habit: Say Less, Ask More & Change the Way You Lead Forever by Michael Bungay Stanier
Today’s guest is Tracy Defoe,
Tracy Defoe is an adult education consultant specializing in workplace learning. Her work history includes research, teaching, and program development - much of which culminates in peer-led learning.
She is a proud Kata Geek and a humble lean practitioner. For more than 10 years, Tracy has been learning, coaching, and sharing her experiences with the Improvement and Coaching Kata described in Mike Rother's book The Toyota Kata Practice Guide.
Tracy is keen on building community and connecting people. She is co-founder of the worldwide online community Kata Girl Geeks, and of Kata School Cascadia. She also facilitates the Kata Coaching Dojo.
She is a frequent speaker at conferences including KataCon & KataCon Europe.
Connect with Tracy on LinkedIn
Tracy’s Company The Learning Factor
Today’s guest is Rick Bohan,
Rick is the Owner and Director of Chagrin River Consulting in Chagrin Falls, Ohio. Rick’s route in his path to working in lean and continuous improvement started with a mining company in eastern Kentucky, teaching miners about safety, and has progressed over the years in helping steel mills, hotels, and manufacturing companies implement lean manufacturing initiatives and developing growth-oriented strategic plans. Rick’s humility shows through on his LinkedIn profile where he says:
“I'd like to say that I've been successful at helping the companies that have hired me both as an employee and as a consultant. And, in a way, I have. But, really, it was the managers and employees at those companies that were successful. I just got them pointed in the right direction, gave them some tools and ideas, and facilitated their conversations about making needed changes. They did all the heavy lifting.”
Connect with Rick on LinkedIn
Rick’s Company Chagrin River Consulting
Link to Rick’s Articles in Industry Week
Today’s guest is Adam Lawrence.
Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results.
Adam has mastered the use of many different process improvement methodologies, allowing him to implement the best strategy for each organization’s goals and objectives. He develops sessions that are fun, engaging, and laser-focused. Adam is 100 percent committed to ensuring the team has a winning result and a fantastic experience.
Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.
Adam enjoys time with family and friends, loud music, traveling, the many great clients he has worked with (his extended family), and his many business adventures. The Wheel of Sustainability is his first book.
Connect with Adam on LinkedIn
Adam’s Company Process Improvement Partners, LLC
Today’s guest is Kara Cuzzetto,
Kara is a Pacific Northwest Native, has been married for 30 years, is blessed with three beautiful children, and is expecting her first grandchild in July. She began her continuous improvement journey in 2001 while working as a Revenue Operations Manager at Virginia Mason Medical Center. In 2014 she took a job at King County in Seattle as a full-time lean practitioner to help the county expand their lean management methodology. Today she manages the lean program for the Finance and Business Operation Division at King County and enjoys coaching and mentoring the 170 team members across FBOD. “Anything is possible when you trust the process.” Humble leadership is the key to it all.
Connect with Kara on LinkedIn
Crucial Conversations Tools for Talking When Stakes Are High, Second Edition by Kerry Patterson, Joseph Greeny, et al
David and Goliath: Underdogs, Misfits, and the Art of Battling Giants by Malcolm Gladwell
Today’s guest is Paul Dunlop, Paul brings with him over 20 years of management and manufacturing experience across a broad range of industries. In his operational management roles, Paul has led successful Lean implementation and transformations using the principles of the
Toyota Production System. His passion for operational excellence using Lean tools and methodology has helped drive sustained continuous improvement and financial performance at many client businesses.
Established in 2017, Dunlop Consultants delivers customized Lean based consultancy, coaching, and training. Paul recognized a gap in the market for a practical and accessible approach to continuous improvement and leadership that works for everyone and delivers sustainable results by building genuine capability in the client business.
The pillars of People, Process, Play, and Profit are central to Paul’s values and the effectiveness of his approach with a focus on enriching the quality of people’s working lives through inclusion and engagement and building cultures of problem solvers and learners. With human beings at the center of the change and improvement process, we can mine the wealth of talent and experience we have in our organizations to innovate and provide unique and sometimes simple solutions to the problems that frustrate and inhibit performance.
Dunlop Consultants (Paul’s Company)
Connect with Paul on LinkedIn
Paul’s YouTube Channel
Books by Adam Grant
Extreme Ownership: How U.S. Navy SEALs Lead and Win by Jocko Willink, Leif Babin
Atomic Habits by James Clear
David has an extensive professional background in leadership, operational excellence, lean systems, and problem-solving. He has built a solid foundation on what it takes to deliver compelling messages that provide deep, authentic inspiration that surfaces one’s full potential to obliterate obstacles, accelerate innovation, and elevate performance.
He is the author of two best-selling books, The C4 Process: Four vital steps to better work and Leadersights: Creating great leaders who create great workplaces. He built two successful international consulting firms from the ground up & he has taught Operations and Leadership courses on the faculty at four different Universities (Stetson University, the Defense Acquisition University, the University of Kentucky, and the Ohio State University)
Leadersights (David’s Company)
Connect with David on LinkedIn
Connect with David on Twitter
Leadership and the New Science: Discovering Order in a Chaotic World by Margaret Wheatley
The C4 Process: Four Vital Steps to Better Work by David Veech
David’s YouTube Channel
One of the benefits of producing this podcast is to meet people who have had a transformational influence on my career, one of those people, David Marquet, wrote a book that allowed me to take a really close look at the improvement work that my team and I were doing and to improve the way we lead.
David is our guest today
David is a student of leadership and organizational design, former nuclear submarine Commander, and named one of the Top 100 Leadership Speakers by Inc. Magazine. David is the author of the Amazon #1 Best Seller: Turn the Ship Around!, and The Turn the Ship Around Workbook. David’s latest book, Leadership is Language, is a Wall Street Journal Bestseller.
David imagines a workplace where everyone engages and contributes their full intellectual capacity, a place where people are healthier and happier because they have more control over their workplace where everyone is a leader.
Connect with David on LinkedIn
Connect with Intent-Based Leadership International on LinkedIn
Connect with David on Twitter
Turn the Ship Around by L. David Marquet
Leadership is Language by L. David Marquet
Today’s guest is Elisabeth Swan. Elisabeth is a co-founder of the Just-in-Time Cafe, with a mission to cultivate a hub where problem solvers connect, share, and grow. She’s the co-author of The Problem-Solver’s Toolkit: A Surprisingly Simple Guide to Your Lean Six Sigma Journey and Co-host of the Just-in-Time Cafe Podcast. She's a 30+-year veteran of the Continuous Improvement world who performed for ImprovBoston back in the day. As a Lean Six Sigma consultant, she uses improv every day.
Connect with Elisabeth on Twitter
Connect with Elisabeth on LinkedIn
The Problem Solver’s Toolkit by Elisabeth Swan & Tracy O’Rourke
Learning to Lead, Leading to Learn by Katie Anderson
Today’s guest is Katie Anderson is an internationally recognized leadership coach, consultant, speaker, and author of the bestselling book Learning to Lead, Leading to Learn.
Best known for her focus on helping individuals and organizations lead with intention, Katie has supported thousands of leaders across a range of industries, including organizations such as Roche, Facebook, Toyota, to connect and align their purpose, process, and practice to achieve higher levels of performance.
Katie has lived in seven countries and leads study trips to Japan for leaders looking to deepen their knowledge of lean leadership, the Toyota Way, and Japanese culture.
Katie holds a BA with honors from Stanford University and was a Fulbright Scholar in Australia, where she received her Master's degree in public health from Sydney University. She currently lives in the San Francisco Bay Area with her husband, two sons, nearly a dozen chickens, and hundreds of daruma dolls.
Katie’s Book LearningToLeadLeadingToLearn.com
Katie’s Website http://kbjanderson.com/
Today’s guest is Jamie V. Parker. Jamie is the founder of Process + Results, which provides people leadership development for Lean-practicing organizations. With 17 years of multi-unit operations management experience, Jamie specializes in helping operations managers build engaged & adaptable teams, integrate improvement into their culture and overcome their most pressing challenges.
Get on-demand access to some of Jamie’s most-requested mini-trainings and talks covering things like:
To get access to those free resources, head over to: https://processplusresults.com/free/